About
Whole System Approach is an operationally focussed research and innovation SME. Founded in 2023, Whole System Approach is the synthesis of over a decade of practical experience of its founder, Laurence Marzell, in leading research and innovation projects for Serco in the UK & Europe.
Focussed on better-informed decision-making in complex environments and ecosystems, the Whole System Approach ethos is one of being outcome-driven, systems-led and innovation centric in all it does. Collective understanding of risk and trusted information and methods that support shared outcomes for multiple stakeholders with their differing needs, are the critical ingredients in complex environments and ecosystems: ‘People-in-the-Loop’ are the star chefs cooking the essential recipe of collaboration.
Whole System Approach recognises that within any complex environment or ecosystem, everything is connected. And that this connectivity, sits on six pillars – building blocks upon which any individual organisation or set of organisations working within an integrated system or system of systems sits. These building blocks of: Governance, People, Process, Technology, Information and Infrastructure all need to be understood and managed in context and relationship to each other and to their mutually supporting and interdependent functions and roles.
Remember to look up at the sky and not down at your feet
Stephen Hawking
This is Whole System Approach. Aligning governance and operational delivery at the intersection and boundaries between organisations to help them work together more effectively. Whether public, private, voluntary, or community.
Focussing on the mutual interaction of these organisations to better understand, manage and meet their shared needs and outcomes. Achieving practical translation and exploitation of research and innovation outputs into day-to-day operational needs. Fostering collaboration, shared understanding and a collective approach to risk and outcomes in a sensitive, agile and evidence-based way through the Combined Effect of the Collective Effort.